Unable to connect your WordPress to scalenut?

Here are some issues that you might be facing and how to fix them

Error 1 - Sorry, you have entered an invalid domain

Reason for facing this issue:

• You have entered a domain that does not exist
• You have entered a valid domain, but WordPress is not installed on it

Solution:

• Please check the domain that you have entered, make sure that there are no typos, errors in the domain.
  
  
• Please check if you have WordPress installed for the domain, if not you can download it from here.

Error 2 - Sorry, you have entered an invalid username:

Reason for facing this issue:

• You have entered a valid WordPress domain but an invalid username.

Solution:

• Please make sure that you have entered the same username that you use to log in to your WordPress admin panel.

Error 3 - Sorry, you have entered an invalid application password:

Reason for facing this issue:

• You have entered a valid WordPress domain and username but an invalid application password.
  
  

Solution:

• Please follow the process given in this article (https://help.scalenut.com/wordpress-x-scalenut-how-to-publish-an-article-on-wordpress-from-scalenut/ ) to generate a valid application password and try connecting again.
  
• If you are still getting the same error after following the above step, please check and disable any authentication plugins (REST API Authentication, Application Passwords) you have installed and try to connect again with the same process.

Error 4 - Sorry, you are not allowed to login as this user type. Please visit this link for more details :

Reason for facing this issue:

• Subscriber user type of WordPress cannot connect to the app and export the article. (Contributor user type can connect to the app but only export the article as a draft but not publish or schedule).
  
  

Solution:

• Please check your user type first on WordPress. User-type should not be a Subscriber if you want to connect to the app.

Error 5 - Sorry, we are unable to connect with your WordPress domain. Please visit this link for more details:

Reason for facing this issue:

• WordPress Publisher app is unable to establish a connection with your WordPress domain. This generally happens when the REST APIs are disabled on the website.
  
  

Solution:

• Please check if you have any security or authentication plugin installed in your admin panel that is disabling the REST APIs.
• Disable any authentication plugins (for example -  REST API Authentication) you have installed and try to connect again with the same process.

Error 6 - Sorry, something went wrong: Reach out to Chat support for more details.  

Reason for facing this issue:

• This can happen if you have a Web Application Firewall (WAF) like Cloudflare, Sucuri etc installed on your website

Solution:

• If you have a Web Application Firewall (WAF) installed, please whitelist Scalenut’s public IP address. This will enable our systems to send a connection request to your WordPress site.
  Our public IP address is 34.193.120.94

Please connect with Scalenut chat support if this error is not resolved or write to us at wecare@scalenut.com.

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